Frequently asked questions

Answers for patients, clinical staff, and hospital administrators — plus how Kindred Space protects privacy and how to reach us.

General

What Kindred Space is and how hospitals use it.

Patients

Using Kindred Space during a hospital stay.

Clinical staff

Day-to-day workflows for nurses and unit staff.

Hospital administrators

Configuration, oversight, and account management.

Privacy & security

How information is protected and separated.

Support

Getting help with Kindred Space.

General

What is Kindred Space?

Is Kindred Space really free?

Is Kindred Space a medical device or a treatment?

Can we see the platform before requesting it?

What devices does Kindred Space run on?

Patients

How do I sign in?

Can staff read my journal or see my artwork?

Why can I only play certain songs?

What happens to my information when I am discharged?

What if I need help right away?

Can I make the text bigger or use another language?

Clinical staff

How do I get a staff account?

How do I admit a patient?

What does Live Activity show me?

How do I send a schedule, announcement, or visitor update?

Can I import a schedule instead of typing it?

Do I approve every song a patient hears?

Hospital administrators

How does our hospital get started?

How do I control which features patients can use?

What does the audit log record?

Can I export the audit log?

Can we manage our own music library?

Privacy & security

Is our hospital's information separated from other hospitals?

What can staff see about a patient's private activities?

What happens on a shared tablet between patients?

Who can access administrative tools?

Where can I read the full policies?

Support

I am a patient and something is not working.

I am staff or an administrator and need help.

I want to bring Kindred Space to my hospital.

How do I report a security concern?